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Service and Support
- 4+ Years of experience
- Full Time
- Thrissur
About
Ensuring the smooth flow of the project, maintaining documents and dealing with issues relating to projects undertaken. Generate, update and improve project strategies and methodologies.
Responsibilities
- Lead and oversee the requirements-gathering process with end users, customer leadership, subject matter experts, and internal teams.
- Conduct high-level market research and competitor analysis to inform product strategy and identify opportunities for differentiation and improvement.
- Collaborate with the sales team to understand client requirements and business needs.
- Conduct detailed requirements-gathering sessions with potential clients to identify their needs and objectives.
- Create, review, and approve detailed Business Requirements Documents (BRD), System Requirements Specifications (SRS), and user stories created by junior business analysts.
- Collaborate with the development and design team to design solutions that meet the client’s requirements and technical feasibility.
- Oversee the creation and management of product artifacts such as personas, user journey maps, and workflow diagrams by junior team members. Ensure these artifacts are used effectively to inform development and align with user needs and business goals.
- Oversee the continuous refinement of the product roadmap based on market analysis, client feedback, and strategic priorities.
- Own the product backlog and agile development cycles.
- Coordinate development activities to ensure alignment with the product roadmap and stakeholder expectations.
- Mentor juniors in effective backlog management practices.
- Manage relationships with internal stakeholders such as the Tech team, Sales, Marketing, and Leadership.
- Facilitate and oversee team meetings, including design and refinement sessions, daily stand-ups, sprint planning, reviews, and retrospectives. Ensure junior team members are effectively facilitating and contributing to these meetings.
- Lead and oversee junior team members in, identifying risks and issues, and implementing mitigation strategies to ensure timely delivery.
- Provide technical direction and support to the team, ensuring adherence to best practices, and quality benchmarks.
- Define and track key performance indicators (KPIs) to measure product success and team performance.
- Use data and analytics to make informed decisions, drive continuous improvement, and optimize processes.
Requirements
- Any graduates, preferably from an IT background.
- Proficiency in data analysis and interpretation.
- Strong verbal and written communication skills for stakeholder interaction.
- Excellent presentation skills to convey ideas and findings effectively.
- Understanding of software development lifecycle (SDLC).
- Deep understanding of business processes and industry standards.
- Ability to align IT solutions with business goals and define product vision, strategy, and roadmap.
- Proficiency in creating use cases, user stories, and acceptance criteria.
- Ability to create process models, flowcharts, and UML diagrams.
- Coordinate development activities to ensure alignment with the product roadmap and stakeholder expectations.
- Mentor juniors in effective backlog management practices.
- Manage relationships with internal stakeholders such as the Tech team, Sales, Marketing, and Leadership.
- Facilitate and oversee team meetings, including design and refinement sessions, daily stand-ups, sprint planning, reviews, and retrospectives. Ensure junior team members are effectively facilitating and contributing to these meetings.
Join the team
Thank you for your keen interest in becoming a part of Webandcrafts. We’re eagerly looking forward to gaining deeper insights into your candidacy through this application.
Creating Possibilities
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